Lazada Malaysia faulty merchandise 28 May 2014

Order number: 301285492

Purchase chronology:

26/5/2014, Monday - Placed order

27/5/2014, Tuesday - Merchandised shipped

28/5/2014, Wednesday - Merchandise received

Great job in fast delivery! 

Merchandise received within 3 days!

COD!

However, the merchandise received was faulty.

Icons on the display were perfectly there

but display of the image to be shot was distorted!

Display on standby mode 

ready to take photo.

camera display show distorted image in magenta hue.

Then display went blank except for icons of the camera

Same. no display from sensor/lens

Warranty card from Miyamodo

1) What is the item?

I purposely do not specify the item as I believe Lazada Malaysia would be responsible on each and every item sold, regardless of brand (this is a very reputable brand) or price (this item cost more than a thousand of RM!).

Yes, receiving this faulty merchandise was very unexpected, especially after I have read a lot of good reviews about Lazada great service starting 2013. Most of the reviews were successful purchases for much cheaper items.

2) 1 to 1 exchange, customer to pick up

My request was for 1 to 1 exchange and I would like to pick the merchandise myself as it will definitely safe valuable time, money, energy and resources if God forbid, the next item is not in tip top condition.

This is also to eliminate the probability of merchandise of being damaged during delivery - maybe this item is not very suitable to be couriered. 

3) Full refund

If (2) is not feasible, full refund should be made.

However, this would be the very last resort as I love the Lazada cheaper price. If I need to put in some more money to get item that actually work, sadly, so let it be.

4) Repair

I do not wish to buy faulty item and send them for repair. Totally out of the question!

5) Action by Lazada

Till now I am still waiting for Lazada Malaysia to rectify this matter.

Will update soon.

Update:

20/6/2014

16:55:37

Refund (for merchandise price only, no refund on courier charges!) received.

Took a long 20 days

or 15 working days to get my refund!

apo bondo? apa abang?!

dah lama tak balik Kedah.
kali terakhir balik
Alice kecik lagi.
kali ini kita ajar Alice
bila jumpa tok wan
bila jumpa tok
cakap
"Apa habaq, tok wan?"
"Apa habaq, tok?"

esoknya
bila tanya
"Nak cakap apa kat tok wan?"
"Hmmm ... apo bondo?"
-_______-

esoknya bila tanya lagi
"Nak cakap apa kat tok wan?"
"Hmmm ... apa abang?"
-_______-

lebih kurang 5 jam setengah perjalanan dari Damansara

ke Darulaman, Jitra.

Alice dah tinggi.

tak selesa tidur duduk kat toddler car seat.

nak kena cari car seat baru kot?

:p

checked in.

Alice exploring the room.

tanya Alice apa ni?

Alice kata 

"Ini rumah dog"

-________-

Subhanallah

:)

  

dengan Alice apa² hal pun kena pesan awal².

sarapan, swimming pool, tengok selamat pengantin baru.

senang sikit nak plan masa.

kalau tak, mau dia straight terus tuju swimming pool nak swim sampai malam!

fuu daddy tak makan nasi lemak pun!

breakfast bacon dengan omelette! 

:p

kiddy pool ada 2

siap ada slide dengan air pancut.

Alice?

jangan harap!

macam biasa terus dia nak pergi pool orang besar!

kita tak kisah sebab bila pakai training float

Alice boleh swimming sendiri

cuma nanti orang lain pulak yang risau kalau tengok budak kecik kat pool dewasa.

daddy pun teman la Alice swim.

lagi la seronok Alice nak jump (dive) macam daddy!

kat dewan bila dah jumpa dengan Hilmiey,

pengantin pun penat nak layan kereneh dua orang budak kecik ni!

:p

alhamdulillah

selamat semuanya.

majlis meriah.

moga² dapat berkumpul lagi soon

:)

Alice dengan maSu kesayangan dia

thank you daddy

drive sana sini penat²

mommy dengan Alice tidur

:p

pengalaman Alice

lepas kenduri kita singgah Semeling.
Alice tidur dalam kereta.
bangun bad mood.
nangis² tak mau borak.
tengah nangis
tiba² diam.
Alice kata dia dengar bunyi ayam.
rupanya ada ayam berkokok.
Mommy tanya
"Kenapa ayam bunyi?"
"Sebab ayam suruh datang kat dia"
"Ayam makan apa?"
"Ayam makan telur"
Terus tok jawab kalau ayam makan telur tak ada la anak ayam!
Berdiri kat pintu tak nampak ayam.
Bila suruh panggil ayam, Alice pun panggil
"Ayaaaaaam!"
-_________-

Kebetulan lalu sekumpulan lembu.
budak² lain kata "Lembu! Lembu!"
tanya Alice apa tu?
Alice jawab
"Cow. I know that! That's cow!"
Cow pun cow la nak.
pengalaman pertama Alice tengok lembu dekat².

bila balik, Alice cerita
"Ada banyak cow.
Ada besar, ada baby cow.
Cow busuk.
Cow poo poo.
Black lambat
(ada seekor lembu hitam tertinggal kat belakang).
Horn dia tajam
tapi tak boleh usik horn dia
nanti dia gigit"
-________-

alhamdulillah

sempat jugak jalan²

walau datang sekejap saja.

hmmmm .... nak beli apa ya?

pekasam yeah!

:-D

Face Value

Macam budak-budak lain jugak
Alice malam-malam bila pillow talk
keluar macam-macam cerita.
Bukan dia kuat mengadu
tapi bila dah borak panjang-panjang
bila dah cerita lama-lama
keluar la luahan hati dia.

Kadang-kadang kelakar.
Kadang-kadang tak faham (?!) :p
Kadang-kadang bangga.
Kadang-kadang sedih.
Paling tak berapa nak best
bila Alice cerita dia kecik hati
sebab berebut barang orang.

Itu la sebenarnya yang aku takut
bila Alice belajar kat sekolah
yang budak-budak lain tak sama taraf ekonomi dengan kita.
Kita tak mampu nak belikan Alice latest merchandise.
Barang-barang Alice semua functional dan jimat.
Setakat termampu.
Seadanya.

Bila pagi-pagi tiap kali datang sekolah Alice usya kasut princess member dia,
kita cuba buat it's not a big deal.
Bila Alice mengadu kawan tak share latest stuff yang diorang bawak datang sekolah
kita tanya saja Alice nak apa?
Lagi? Lagi? Lagi?
Bila ada banyak pilihan boleh cari alternatif barang-barang murah,
bukan premium merchandise.
Setakat nak buku mewarna
aku boleh google & print saja kat office
siap boleh tepek muka Alice sekali kat dalam tu (ni la namanya marketing strategy!) :-D

Mana nak cari daddy yang tiap-tiap minggu beli barang dapur

siap dengan sabar bawak anak bini tak pernah tinggal?

Material tu material.
InsyaAllah ada rezeki
tapi yang lebih penting
aku selalu tekankan pada Alice
apa yang budak-budak lain tak ada.
Budak-budak lain mak dia tak temankan sarapan kat sekolah, tak tuangkan air.
Budak-budak lain bapak dia tak call tiap-tiap pagi suruh sarapan banyak-banyak.
Budak-budak lain ada buku mahal tapi mak bapak dia tak color sama-sama.
Budak-budak lain bapak dia tak jemput naik preng-preng, hari-hari singgah kedai beli lollipop.
Sapa ada?
"Kakak je ada" jawab Alice.
Paling sejuk sedap ecstacy macam dituang zat syurgawi bila Alice dengan penuh suka hati cakap "Sayang mommy!"
(Walau Alice cakap pelat Melayu jadi bunyi mami/dedi tak macam budak kat sekolah yang betul-betul sebut mommy/daddy!) :p

Bukannya susah nak layan Alice ni.

Bagi masa 2 minit untuk dia belek apa yang dia nak

dah cukup terhibur la dia tu

:-D

Alice,
Ada banyak perkara yang kita nak dalam hidup ni
tapi selagi kita tak hargai apa yang kita ada
kita tak akan faham apa itu bahagia.
I love you too, princess
:-*

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